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Adjust claims and query outstanding payments

Published on 16 July 2021

We recommend checking payment schedules on a monthly basis to identify any discrepancies.

If you need to make a change or ask us about any outstanding payments, you can follow the steps below.

Make changes to a paid claim

If you find any mismatches in the payment schedule and want to correct them, you’ll need to complete a dental 283 form.

Detail the changes you feel are required and email the completed form to nss.psd-customer-admin@nhs.scot if you have an NHS email account.

If you don’t have an NHS email account, post the form to:

(D&O Operations department)
Practitioner Services
Gyle Square
1 South Gyle Crescent
Edinburgh
EH12 9EB

Query outstanding payments

If you’ve got payments outstanding, please ensure you have your claim details ready and contact our helpdesk on 0131 275 6300. Please note we can only look up one non-payment at a time, as each claim may require detailed investigation.

If you’ve got a query about an orthodontic non-payment, you should download and complete a dental 286 form.

You can submit the completed form by email to nss.psd-customer-admin@nhs.scot if you have an NHS email account.

If you don’t have an NHS email account, post the form to:

(D&O Operations department)
Practitioner Services
Gyle Square
1 South Gyle Crescent
Edinburgh
EH12 9EB