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Coronavirus (COVID-19) update for General Practitioners

Published on 05 July 2021

The following provides the latest COVID-19 update for General Practitioners working in Scotland.

Payments to Contractors

NHS National Service Scotland (NSS) Practitioner & Counter Fraud Services (P&CFS) have robust resilient plans in place to deliver business priorities.

Payments to all primary care contractors remain the top priority at the moment.

Primary contractors:

  • general medical practices
  • community pharmacies
  • general dentists
  • optometrists.

We are following all guidelines from the UK Government and the Scottish Government (SG).

This will ensure all contractor streams have timely and appropriate payments.

Actions agreed by P&CFS senior management team:

  1. Re-prioritisation of workload across P&CFS to ensure contractor payments remains our priority.
  2. Ongoing review with a clear decision on ‘estimate’ payments to be made when necessary. This may be based on contractors and NHS Board ability to submit claims to P&CFS and/or on P&CFS teams’ ability to process payments to contractors.
  3. Estimate payment files are being readied. These are designed to keep the normal level of income based on known data and historical trends/values.
  4. Re-testing current resilience payment routes to ensure payments can be processed through to final bank accounts, including in the event of system availability issues.
  5. Increasing the number of laptop users in order to be able to respond to NSS and government advice on home working. This will happen at various stages but will always take into account which roles can be accommodated. We are exploring options but we recognise that not every piece of work can be done from home.
  6. If some services are reduced or stopped, staff may be asked to support work in different areas which support our business priorities.

We will continue to monitor and provide updates as the situation develops.

The SG has reassured that general medical practices will not suffer financial detriment as a result of this COVID epidemic.

We will work with the SG and NHS Boards on the detail of this as direction is given.

Furthermore, we will keep promoting the following:

  • best practice on hygiene
  • continuing working from home
  • in-office distancing

Contractor payments queries

If you are unable to contact your usual contractor payments lead, contact us at:

Aberdeen office - all enquiries:

Edinburgh office - all enquiries:

Glasgow office - all enquiries:

We check all enquiries daily.

Patient registration and records services

With increasing restrictions by UK and Scottish Governments, we too are also affected in terms of staffing levels.

Therefore, we are putting in measures in relation to patient registration and the transfer of medical records.

Our key areas are:

  • Processing partners' transactions to ensure patients are registered and their details are up to date on CHI
  • Patient assignments; Edinburgh office has the greatest number of assignments but is currently working to clear this backlog. This means restricted practices in their region will be receiving multiple assignments over a shorter period of time than usual
  • Transferring electronic medical records.

Enquiries and support

If you have any enquiries or need some support please contact our team in one of the following locations:

Aberdeen office - all enquiries:

Edinburgh office - all Health Records:

Edinburgh office - Lothian & Borders Reg:

Edinburgh office - Fife & Forth Valley Reg:

Glasgow office - Glasgow:

Glasgow office - Argyll & Clyde:

Glasgow office - Ayrshire & Arran:

Glasgow office - Dumfries & Galloway:

Glasgow office - Lanarkshire:

Glasgow office - Western Isles:

Glasgow office - Data Quality:

**For patients and NHS Boards, we advise to contact us via email. ** Please do not leave a voicemail message as it may be several weeks before a message is picked up.

We hope everyone remains safe and we will do everything we can to support GP practices at this time.