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Coronavirus (COVID-19) updates for pharmacies in Scotland

Published on 09 July 2021

The following provides the latest COVID-19 updates around service provision and guidance for claiming for pharmacies during this pandemic.

Contacting Staff during Covid-19 - 9 April 2020

Due to COVID-19 and our staff working from home, we may not be able to answer telephone calls regarding payments, as well as prescribing & endorsing queries.

Please refer to our contact list below where you will find a list of email addresses should you wish to send an enquiry and one of our team will get back to you.

Contact us

Below is a list of contacts for our services; please get in touch with any queries you may have.

ePharmacy helpdesk

Telephone: 0131 275 6600

Email: nss.psdhelp@nhs.scot

Aberdeen - Marischal Square

Prescribing/Endorsing enquiries

Telephone: 01224 358 300

Email: nss.psd-pharm-groupleaders-abn@nhs.scot

Local Payments-Grampian, Highland, Orkney, Shetland and Tayside

Marion Finlayson

Telephone: 01224 358 482

Email: marion.finlayson@nhs.scot

Martin Philip

Telephone: 0141 300 1319

Email: martin.philip@nhs.scot

Pricing rules and regulations

Shonaidh Dyer

Email: shonaidh.dyer2@nhs.scot

Edinburgh - Gyle Square

Payment Enquiries (General)

Marion Finlayson

Telephone: 01224 358 482

Email: marion.finlayson@nhs.scot

Martin Philip

Telephone: 0141 300 1319

Email: martin.philip@nhs.scot

John Robertson

Telephone: 0131 275 6730

Email: nss.psd-pharm-pay@nhs.scot

Local Payments-Borders, Fife, Forth Valley and Lothian

Norma Mills

Email: norma.mills@nhs.scot

Clair Morris

Email: clair.morris@nhs.scot

Prescribing/Endorsing enquiries

Telephone: 0131 275 7433

Email: nss.pcfs-pharm-group-leaders-edin@nhs.scot

Prescriptions prepared as 'specials' and disallowed/rejected and reported items

Telephone: 0131 275 7433

Email: nss.pcfs-pharm-group-leaders-edin@nhs.scot

Payment verification enquiries

John Symington

Telephone: 0131 275 6436

Peter Sutton

Telephone: 0131 275 6829

Morag Dunne

Telephone: 0131 275 6236

Email: nss.psd-pharmacy-pv@nhs.scot

Glasgow-Meridian Court

Prescribing/endorsing enquiries

Telephone 0141 207 1615

Email: nss.psd-pharm-group-leaders-glsgw@nhs.scot

Adjustment enquiries

Telephone 0141 207 1615

Email: nss.psdspsaa@nhs.scot

Local payments-Ayrshire and Arran, Dumfries and Galloway, Greater Glasgow and Clyde, Lanarkshire and the Western Isles

Marion Finlayson

Telephone: 01224 358 482

Email: marion.finlayson@nhs.scot

Martin Philip

Telephone: 0141 300 1319

Email: martin.philip@nhs.scot

Livingston-Bain Square

Prescription search/retrieval (written request only)

Telephone: 01506 705 100

Email: nss.psd-bain-sq-reception@nhs.scot

Sorting/Submission of prescriptions

Scanning Centre

Telephone: 01506 705 120 or 01506 705 125

Email: nss.p-cfs-scanningservices@nhs.scot

COVID-19 Universal Claim Framework service (UCF) - 3 April 2020

The Universal Claim Framework service (UCF) supports electronic claiming for pharmacy-led services.

This new service is now available to claim for items supplied for patient care in support of COVID-19.

Prescription Form Ordering - 3 April 2020

Orders for prescription forms should be submitted in the normal manner.