Coronavirus (COVID-19) updates for pharmacies in Scotland
Published on 09 July 2021
The following provides the latest COVID-19 updates around service provision and guidance for claiming for pharmacies during this pandemic.
Contacting Staff during Covid-19 - 9 April 2020
Due to COVID-19 and our staff working from home, we may not be able to answer telephone calls regarding payments, as well as prescribing & endorsing queries.
Please refer to our contact list below where you will find a list of email addresses should you wish to send an enquiry and one of our team will get back to you.
Contact us
Below is a list of contacts for our services; please get in touch with any queries you may have.
ePharmacy helpdesk
Telephone: 0131 275 6600
Email: nss.psdhelp@nhs.scot
Aberdeen - Marischal Square
Prescribing/Endorsing enquiries
Telephone: 01224 358 300
Email: nss.psd-pharm-groupleaders-abn@nhs.scot
Local Payments-Grampian, Highland, Orkney, Shetland and Tayside
Marion Finlayson
Telephone: 01224 358 482
Email: marion.finlayson@nhs.scot
Martin Philip
Telephone: 0141 300 1319
Email: martin.philip@nhs.scot
Pricing rules and regulations
Shonaidh Dyer
Email: shonaidh.dyer2@nhs.scot
Edinburgh - Gyle Square
Payment Enquiries (General)
Marion Finlayson
Telephone: 01224 358 482
Email: marion.finlayson@nhs.scot
Martin Philip
Telephone: 0141 300 1319
Email: martin.philip@nhs.scot
John Robertson
Telephone: 0131 275 6730
Email: nss.psd-pharm-pay@nhs.scot
Local Payments-Borders, Fife, Forth Valley and Lothian
Norma Mills
Email: norma.mills@nhs.scot
Clair Morris
Email: clair.morris@nhs.scot
Prescribing/Endorsing enquiries
Telephone: 0131 275 7433
Email: nss.pcfs-pharm-group-leaders-edin@nhs.scot
Prescriptions prepared as 'specials' and disallowed/rejected and reported items
Telephone: 0131 275 7433
Email: nss.pcfs-pharm-group-leaders-edin@nhs.scot
Payment verification enquiries
John Symington
Telephone: 0131 275 6436
Peter Sutton
Telephone: 0131 275 6829
Morag Dunne
Telephone: 0131 275 6236
Email: nss.psd-pharmacy-pv@nhs.scot
Glasgow-Meridian Court
Prescribing/endorsing enquiries
Telephone 0141 207 1615
Email: nss.psd-pharm-group-leaders-glsgw@nhs.scot
Adjustment enquiries
Telephone 0141 207 1615
Email: nss.psdspsaa@nhs.scot
Local payments-Ayrshire and Arran, Dumfries and Galloway, Greater Glasgow and Clyde, Lanarkshire and the Western Isles
Marion Finlayson
Telephone: 01224 358 482
Email: marion.finlayson@nhs.scot
Martin Philip
Telephone: 0141 300 1319
Email: martin.philip@nhs.scot
Livingston-Bain Square
Prescription search/retrieval (written request only)
Telephone: 01506 705 100
Email: nss.psd-bain-sq-reception@nhs.scot
Sorting/Submission of prescriptions
Scanning Centre
Telephone: 01506 705 120 or 01506 705 125
Email: nss.p-cfs-scanningservices@nhs.scot
COVID-19 Universal Claim Framework service (UCF) - 3 April 2020
The Universal Claim Framework service (UCF) supports electronic claiming for pharmacy-led services.
This new service is now available to claim for items supplied for patient care in support of COVID-19.
Prescription Form Ordering - 3 April 2020
Orders for prescription forms should be submitted in the normal manner.