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FOI release

FOI – 000055 Health Visitor’s Complaints

Published on 22 March 2022

Date received 17 Mar 2022 – Date responded 22 Mar 2022

Request

Under the Freedom of information ( Scotland ) Act 2002 I wish to obtain information relating to how many complaints have been registered against health visitors or the health visiting service within the last 5 years, How many of these numbers have been within the Tayside region and how many relate to a child 5 years or under that has been identified as having additional support needs either diagnosed or undiagnosed.

Response

Freedom of Information Reference: FOI-2022-000055 Health visitor’s complaints I refer to your freedom of information request that we received on 17 March 2022 requesting the following information. Under the Freedom of information (Scotland) Act 2002 I wish to obtain information relating to how many complaints have been registered against health visitors or the health visiting service within the last 5 years, How many of these numbers have been within the Tayside region and how many relate to a child 5 years or under that has been identified as having additional support needs either diagnosed or undiagnosed.

I can advise you that we have now completed the search of our records and can provide you with the following information:

Under Section 17 of the Freedom of Information Scotland Act an organisation does not require to provide information if it does not hold that information. NHS National Services Scotland does not hold this information.

I trust you will find the information of assistance and if you require any further information please do not hesitate to contact us.

If you are unhappy with any aspect of how we have dealt with your request you can make representations to us asking us to review the handling of your request.

If you require any further information please contact Associate Director Information Security & Governance, within 40 working days of the date of this correspondence.

Contact

Address

NHS National Services Scotland
Headquarters
Gyle Square
1 South Gyle Crescent
Edinburgh
EH12 9EB

If after a review you are still unhappy, you also have the right to apply to the Scottish Information Commissioner, who can be contacted at Kinburn Castle, St Andrews, Fife, KY16 9DS, or via their application form.

National Services Scotland (NSS) is committed to publishing all information released in response to Freedom of Information requests. You can view all FOI responses within our FOI Publications repository.