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Contact National Services Scotland

For NSS enquiries, please email us. Please note that NSS does not treat patients. If you are a patient, please visit NHS Inform.

If you wish to make a complaint about your GP or treatment you have received in an NHS hospital, please contact your NHS Board.


Regrettably, sometimes things can go wrong, and the NHS Complaints Procedure aims to give you a quick, but thorough, response to your concern about NSS.

As of 1 April 2017, the way NHS complaints are handled in Scotland has changed. This change places greater emphasis on Early Resolution of complaints, valuing the feedback we receive, accurately recording it and learning from the experience to drive improvements in care.

Compliments, complaints, and feedback can be submitted via email.

Media enquiries

If you are a journalist with a media enquiry relating to NSS or its services, please email our Marketing and Communications team.

NHS Scotland Assure enquiries

To enquire about NHS Scotland Assure services, please visit the Contact NHS Scotland Assure page from which you can access our enquiry form.