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Accessibility statement

Published on 25 March 2021

This statement applies to the content presented on the subdomain only.  It does not apply to content on other subdomains (for example,

Using this website

This website is managed and supported by National Service Scotland. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • navigate all of the website using just a keyboard
  • navigate all of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website aren’t fully accessible:

  • some pages and document attachments are not written in plain English
  • some tables do not have row headings
  • some documents have poor colour contrast
  • some heading elements are not consistent

Each department which publishes content on is responsible for making sure it meets the accessibility regulations. We are working collectively to resolve these issues and will update the statement when issues are fixed or when we expect them to be fixed.

What to do if you can’t access parts of this website

If you need information in a different format contact us and tell us:

  • the web address (URL) of the content
  • your name and email address
  • the format you need, for example, audio CD, braille, BSL or large print, accessible PDF

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, please contact us.

Contacting us by phone or visiting us in person

If you contact us before your call / videocall we can arrange a British Sign Language (BSL) interpreter.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

National Services Scotland is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Issues with PDFs and other documents

A small number of our older PDFs and Word documents don’t meet accessibility standards - for example, they may not be marked up so they’re accessible to a screen reader.

Some of our PDFs and Word documents are essential for transparency. By September 2021, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or documents we publish will meet accessibility standards.

What we’re doing to improve accessibility

We have engaged with the Royal National Institute of Blind People (RNIB) to independently test a representative sample of our pages and this will happen prior to the 30 September 2021.

This statement was prepared on 25 March 2021, and will be reviewed every 6 months.