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Access urgent updates and information on eOphthalmic downtime

Published on 24 April 2024

Urgent Updates

eOphthalmic system downtime

18 May 2024

Due to essential updates the eOphthalmic system will be unavailable between 08.30 and 10.30 on Saturday 18 May 2024. We apologise for any inconvenience this may cause.

Continuing Professional Development

November is the last month for claims to be submitted for the CPD payment. Here is the most up to date information on how to submit your claim correctly and when to expect payment:


There are 2 mailboxes in operation for CPD claims processing:

  1. – this is the automatic mail box which runs a robotic process and where the claim forms should be sent, the sole purpose of this mailbox is to check the forms for completion therefore if you submit anything else, the robot will automatically send a rejection e-mail.

  2. – if you require to correspond with one of the team about your claim, or if you have previously sent messages/questions to the above mailbox and had rejection emails, please send your questions with your details to this mail box and one of the team will respond/resolve.

4 weeks timeline for payment

We have encountered some initial technical issues with the automated inbox. These are now resolved but unfortunately, as a result, a number of claims have taken longer than our original timeframe of 4 weeks to process. We apologise for any inconvenience this has caused you. If you have received a notification of a successful claim, your claim will be prepared for payment and will be included in the upcoming payment run. A payment communication will follow in due course once the payment has been made.

Essential maintenance

No planned maintaince