Correct overpayment, underpayment and non-payment of claims
Published on 24 February 2025
The Adjustment to Claims report details all adjustments to claims for the payment month. This allows the identification of any discrepancies between the amount claimed and paid.
Please check your ophthalmic payment schedule each month.
Paid Claim Adjustments
If you find errors, please complete an Ophthalmic 24 form stating the changes required.
After detailing the changes you feel are required, email the completed form to nss.psd-customer-admin@nhs.scot
Non-payments
If you don't get paid, complete an Ophthalmic 25 form.
Email the completed form to nss.psd-customer-admin@nhs.scot
Community Glaucoma Service
For CGS adjustments, please see our guidance page under Enhanced Services.
Further queries
If you experience issues accessing these forms, please contact the eOphthalmic helpdesk.
Email: nss.psdophthalmic@nhs.scot
Telephone: 03450342458