How to support your exemption claim
Published on 21 January 2021
If you have received a letter from the NHS Patient Claims team
To support your entitlement to claim exemption you must provide evidence.
We will close your case only if you send us the appropriate evidence.
If you are not exempt then you must repay the charges outlined in our letter.
If you fail to comply a penalty and a surcharge will be applied to your case.
If you have not received a letter from us
If you are unsure whether you are exempt or not and have not received a letter, find out what help can you get with NHS charges in Scotland.
Get in touch
Contact us by email at Nss.email@example.com or call us on 0345 601 2912.
You can also post your information to the following address:
Patient Claims team
3 Bain Square