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How to support your exemption claim

Published on 21 January 2021

If you have received a letter from the NHS Patient Claims team

To support your entitlement to claim exemption you must provide evidence.

We will close your case only if you send us the appropriate evidence.

If you are not exempt then you must repay the charges outlined in our letter.

If you fail to comply a penalty and a surcharge will be applied to your case.

If you have not received a letter from us

If you are unsure whether you are exempt or not and have not received a letter, find out what help can you get with NHS charges in Scotland.

Get in touch

Contact us by email at or call us on 0345 601 2912.

You can also post your information to the following address:

Patient Claims team
3 Bain Square
West Lothian
EH54 7DQ