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Director of Strategy, Performance and Service Transformation

Lee Neary

Lee is responsible for the subdepartments Strategy, Performance and Communications, Programme Management Services (PgMS), Customer Experience and Insights, and the NSS National Contact Centre.

Lee joined NSS in June 2021 from local government where he held the position of Chief Officer: Head of Transformation, HR, and Organisational Development. He was responsible for the development and mobilisation of the council’s transformation and service design activity, which included digital, enterprise resource planning, and people strategies.

Lee's experience in this role, alongside a wealth of global experience gained in the financial services and technology industry, means he is well equipped to lead NSS’ performance and service transformation strategy and teams.

Lee is passionate about continuous quality improvement, strategy and policy deployment, and people development. He is also interested in the innovative use of data to drive operational excellence and improvement.

In his free time, Lee’s passions are martial arts (Jujitsu and MMA), running and hiking.