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Track your prescriptions

You can use our prescription tracker to check the current status of a prescription by entering the barcode.

It allows GPs and pharmacy contractors to track prescription forms with barcodes (unique prescription numbers or UPNs) that begin with 'A' or 'K'.

You can now search Pharmacy First and Universal Claims Framework (UCF) prescriptions.

The prescription tracker provides information such as:

  • date and time of a request
  • date and time of a claim
  • pharmacy phone number.

Our tracker uses a Scottish Wide Area Network (SWAN) connection. If you're not using a SWAN connection you'll not be able to access the tracker.

If the prescription tracker is unavailable, you can contact the ePharmacy helpdesk with the barcode (UPN) number.

This will allow us to confirm if the prescription has been claimed by a community pharmacy.

Contact our helpdesk

Use the contact details below if you have any questions or queries.

Email: nss.psdhelp@nhs.scot Phone: 0131 275 6600