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Compliments, informing, concerns and complaints

If you are a member of the public/patient representative, please send your feedback by email directly to

Please click the button below to provide feedback on:

  • compliments
  • informing
  • raising concerns
  • complaints

This service is provided on the NHS Scotland National Procurement Portal.

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Before you get started

Please ensure no PII (Patient Identifiable information) is submitted via this process.

On receipt of your feedback, you will receive an electronic acknowledgement providing a unique reference number. You will then receive further communication providing details of the member of staff responsible for dealing with your feedback.

If your feedback is in the form of a formal complaint, this will be managed in accordance with the NHS Scotland Model Complaint Handling Procedure.

The timescale for complaint responses is:

  • up to 20 working days for complaints about our service
  • up to 35 working days for complaints relating to a product or service procured by us from a third-party supplier

If you have any queries or concerns about the Complaints Process, please email the Quality Team

For NSS enquiries, please email us at Please note that NSS does not treat patients. If you are a patient, please visit NHS Inform.

If you wish to make a complaint about your GP or treatment you have received in an NHS hospital, please contact your NHS Board.