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Compliments, informing, concerns and complaints

If you are a member of the public/patient representative, please send your feedback by email directly to nss.npqualitydpt@nhs.scot

Please click the button below to provide feedback on:

  • compliments
  • informing
  • raising concerns
  • complaints

This service is provided on the the portal by clicking the button below.

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Before you get started

Please ensure no PII (Patient Identifiable information) is submitted via this process.

On receipt of your feedback, you will receive an electronic acknowledgement providing a unique reference number. You will then receive further communication providing details of the member of staff responsible for dealing with your feedback.

If your feedback is in the form of a formal complaint, this will be managed in accordance with the NHS Scotland Model Complaint Handling Procedure.

The timescale for complaint responses is:

  • up to 20 working days for complaints about our service
  • up to 35 working days for complaints relating to a product or service procured by us from a third-party supplier

If you have any queries or concerns about the Complaints Process, please email the Quality Team nss.npqualitydpt@nhs.scot.

For NSS enquiries, please email us at nss.feedback@nhs.scot. Please note that NSS does not treat patients. If you are a patient, please visit NHS Inform.

If you wish to make a complaint about your GP or treatment you have received in an NHS hospital, please contact your NHS Board.