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What happens when there's a product supply issue?

Published on 01 October 2020

Our Customer Supply Notices will inform you about products affected by temporary supply issues. This will let you know if there's any impact on your health board.

A Customer Supply Notice (CSN) will be issued with a unique reference number containing all the relevant details.

Notices will also state where alternative products are available. These can only be ordered if they were already in use within your health board.

Our Materials Management Team will allocate any alternatives via the allocation shortage report.

Once the original product comes back into stock we'll close the CSN.

View the latest Customer Supply Notices on the Knowledge Hub. If you don’t have a Knowledge Hub login, you must register before you can access it. Ask a member of your team to get started.