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Get help with payment queries for delivered goods

Published on 01 October 2020

Once your product or service has been received by NHSScotland, you can submit an invoice to our Accounts Payable Team. Your invoice must contain a current purchase order (PO) number.

Email the Accounts Payable Team: nss.accountspayable@nhs.scot

The payment process

Payments are made by the team every Wednesday. In most cases, the money will arrive in your account by Friday of the same week.

Invoices should be submitted by close of business on Tuesdays. Any invoices we receive later will go into the payment run the following week.

Generally, payments don’t take longer than eight to ten days to be processed.

Please wait at least one week after submitting your invoice to contact us with payment queries.

Remittance advice is sent with payments.

If you have a query about your invoice, please contact the person who ordered your goods in the first instance. They need to submit a receipt, as proof that the products have arrived. Invoices will not be paid without a receipt.