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FOI release

FOI – 2024-000112 Hospital vending Machines (HTML)

Published on 15 March 2024

Date received – 11 March 2024 | Date responded – 15 March 2024


I was needing some information regarding whom would I need to speak to regarding Kiosk/Vending machines within the hospitals? I have tried the switch board and unfortunately no one knows what department to transfer me to.

We have a new business model which I think will be a great new asset to the hospitality industry and especially for the Hospital.


We have now completed the search of our records and can provide you with the following information:

Under section 17 of the Freedom of Information Scotland Act, 2002 (FOISA) an organisation does not have to provide that information if it does not hold that information. NHS National Services Scotland (NSS) does not hold any information in relation to contacts for vending machines or kiosks as these are not managed by NSS. To discuss how your model might fit with Hospitals across Scotland you should contact the catering or property transaction teams at each NHS Board. These details may be available online or you can contact the individual Health Boards FOI teams to request this information.

I trust you will find the information of assistance and if you require any further information, please do not hesitate to contact us.

If you are unhappy with any aspect of how we have dealt with your request, you can make representations to us asking us to review the handling of your request.

If you require any further information, please contact Head of Information and Cyber Security, Digital and Security within 40 working days of the date of this correspondence.



NHS National Services Scotland
Gyle Square
1 South Gyle Crescent
EH12 9EB

If after a review you are still unhappy, you also have the right to apply to the Scottish Information Commissioner, who can be contacted at Kinburn Castle, St Andrews, Fife, KY16 9DS, or via their application form.

National Services Scotland (NSS) is committed to publishing all information released in response to Freedom of Information requests. You can view all FOI responses within our FOI Publications repository.