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FOI release

FOI – 2024-000147 Complaints received regarding Sciensus (HTML)

Published on 16 April 2024

Date received – 05 April 2024 | Date responded – 16 April 2024


Please could you provide information on how many complaints NHS Scotland have received with regards to the services of the company Sciensus.


We have completed a search of our records and can provide you with the following information:

Since 01 April 2017, NHS National Services Scotland (NSS) National Procurement (NP) received 36 complaints from Health Boards relating to services provided by Sciensus Ltd, under the NHS Scotland Framework for the provision of medicines and homecare services.

I trust you will find the information of assistance and if you require any further information, please do not hesitate to contact us.

If you are unhappy with any aspect of how we have dealt with your request, you can make representations to us asking us to review the handling of your request.

If you require any further information, please contact Head of Information and Cyber Security, Digital and Security within 40 working days of the date of this correspondence.



NHS National Services Scotland
Gyle Square
1 South Gyle Crescent
EH12 9EB

If after a review you are still unhappy, you also have the right to apply to the Scottish Information Commissioner, who can be contacted at Kinburn Castle, St Andrews, Fife, KY16 9DS, or via their application form.

National Services Scotland (NSS) is committed to publishing all information released in response to Freedom of Information requests. You can view all FOI responses within our FOI Publications repository.