GP2GP - Docman Exports Guidance – Files Remaining in Record

It has been identified that, during some patient exports, Docman may fail to delete documents from the patient record as expected. This issue does not affect all exports but has been observed to occur intermittently for certain cases e.g. larger documents over 20Mb.

At this point practices are currently attempting to re-export the patient to try to remove the documents from Docman. The guidelines below detail why we are asking practices not to do this and what the expected actions are in this situation.

Please be aware that not following the guidance outlined below will lead to the following outcomes for practices.

• The sending record will be flagged by PSD and will not be delivered to practice causing delays in receipt of the patient record.
• The full record will need to be restored into Docman to rebuild the record and resolve any issues caused by the multiple exports, which will further delay the receipt of the patient record.
• No HL7 clinical information will be transferred with this patient, meaning that the receiving practice will have to manually summarise the patient record and enter the clinical history into the clinical system.