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Customer Service Team

Published on 10 October 2023

The Dental & Ophthalmic Customer Services Team provide key support and advice to NHS opticians and dentists operating right across Scotland. We produce a range of online publications and guidance/training materials, undertake practice support and also exhibit at conferences and events.

We respond to over 1000 emails each month with 99% responded to within the day it is received well within our 2 day response target. We receive an average of 2000 telephone calls each month and can provide answers and information to most callers without the need to triage calls to the relevant teams. Enquiries range in subject across finance, treatment claim administration, patient SDRS appointments, and dental and ophthalmic regulations.

George Anderson is the Customer Services manager for Dental and Ophthalmic - with 2 helpdesk officers responding to telephone and emailed enquiries from practitioners and patients and 2 communication officers for all external Dental and Ophthalmic communications.

Customer help desk hours

  • Monday to Thursday 0830 until 1630
  • Friday 0830 until 1600

Customer help desk contact details

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