Prior approval timescales
Published on 18 May 2026
The Prior Approval team turnaround period for Approval requests is 2 months for General Dentistry and 3 months for Orthodontics.
Valid payment claims are processed in the first available schedule. Rejections within MIDAS are dealt with within 20 working days, however, they normally clear at the end of each schedule.
The information below details the submission dates we are currently reviewing for prior approvals.
General prior approval
- Awaiting Dental Adviser review: 26 Mar 2026
- Awaiting Prior Approval Officer review: 14 May 2026
Orthodontic prior approval cases
- Awaiting Dental Adviser review: 21 Jan 2026
- Awaiting Prior Approval Officer (PAO) review: 21 Apr 2026
- Awaiting Physical evidence: 22 Apr 2026