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How to manage your CAT 20

Published on 17 August 2021

Managing your NHS CAT 20 connection

We have provided practices with a CAT 20 device to connect to NHS electronic services. The brand of device supplied is a Fortinet Fortigate 30e. The CAT 20 connects to your network via the WAN Port on the back of the device.

The lights on the front of the CAT 20 should be green:

  • PWR
  • STA
  • WAN – LINK/ACT

The SPEED light can be either green or yellow.

Troubleshooting

No lights

Check that the power cable is plugged in to the power source as well as the device and that the power is switched on.

No WAN lights

Check where the network cable is plugged into your network. It should be plugged in to the WAN socket, and your WIFI router or network switch.

IP address.

The CAT 20 is given an IP address on your network and is pre-set with your broadband default gateway IP address. If you change your broadband provider or router the IP addresses/Default Gateway may change and the CAT 20 will need to be reconfigured. We would advise that you get someone to change the router’s Internal IP Addresses and Default Gateway back to what it was originally set as. This is the quickest option. If we are required to change the CAT20 details, then we will require someone with good PC skills to talk them through the changes.

Route and IP Details

On each PC that you require to access any of the NHS Services, 2 static routes will be added:

  • Route 164.134.0.0 for eopthalmics.mhs.scot.nhs.uk & www.bo.scot.nhs.uk
  • Route 10.240.0.0 for www.scigw.scot.nhs.uk

Please follow the instructions on managing your static routes using the guide that was provided when your CAT 20 was installed. If you do not have the guide, email us to request a copy for checking and adding these.

Email: nss.psdophthalmic@nhs.scot

Check list

Make sure you can connect to the internet from your practice. Try opening a web browser and performing a google search. If you cannot please check your own internet connection. If you cannot access eOphthalmic web payments at all, make sure you are using the correct web address:

https://eophthalmics.mhs.scot.nhs.uk/

Can you access other NHS sites? SCI Gateway or Business Objects for example. If not please reboot your CAT 20.

If you can access eOphthalmics from other computers in the practice please follow the instructions on managing your static routes using the guide that was provided when your CAT 20 was installed. If you do not have the guide, email us to request a copy.

Email: nss.psdophthalmic@nhs.scot

Further support required

If you complete all the checks advised within this check list and still cannot connect to the NHS sites please contact the National Information and Statistics Group (NISG) who will be able to provide further assistance on 0141 282 2100.