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NSS Annual Feedback and Complaints Report 2023-2024

This report summarises the service user feedback and complaints recorded by NHS National Services Scotland (NSS) from 01 April to 31 March 2024.

Find out the minimum intervals between eye exams and which early re-examination codes to use.

Find out how we verify payments made to ophthalmic practitioners in Scotland. Checks take place over four levels.

Access our HAI-SCRIBE tool to manage infection control risks in your health board.

(Archived) Effective wayfinding and signing systems guidance for healthcare facilities.

The prevention and control of deliberate fire-raising in NHSScotland healthcare premises.

The Access Audit Survey Toolkit aims to help all Healthcare Providers survey the accessibility of their existing properties.

A letter to NSS Chair Keith Redpath from the Minister for Mental Wellbeing and Social Care, Kevin Stewart.

The advisory group for SIBSS provides a forum where members' concerns can be raised and improvements made over time.

for information on healthcare associated infection incidents and outbreaks.