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Find out how and where to submit your dental mail

Published on 09 December 2022

No dental mail should be sent to Bain Square.

All dental General and Orthodontic payment claims and Prior Approval requests must be submitted via e-dental. No GP17 or GP17(O) paper payment or Prior Approval request can be processed. They will be returned to the practice for electronic submission.

Orthodontic claims

Digital study models should be uploaded by e-dental.

Physical study models should be sent to:

Dental & Ophthalmic
Prior Approval Section
Practitioner Services
1 South Gyle Crescent
EH12 9EB

Payment for postage

If practices underpay or do not pay for postage, we will not accept these items. Any mail which does not have the correct postage paid will be refused and returned by Royal Mail if there is a return address.

Regulation 9 forms

The regulation 9 form authorised by the Health Board should be emailed to:

Send an email with 'Reg 9' and the patient's name in the subject field, this must be sent from your email address.

Send the treatment claim and add 'Reg 9 NHS Board decision emailed' in observations.

Administration forms

All administration forms must be submitted by e-mail from an email account to:

The form type should be detailed in the subject field. Responses to these enquiries will also be sent by email. The 283, 287 and 289 forms do not need to be signed by the dentist if submitted from the dentist’s email account. If submitted by your practice manager or receptionist from an email account the form must be signed by the dentist.

MIDAS reply letters

If the reply letter relates to GP17 / GP17(O) claims, the claim must be resubmitted by e-dental with the necessary amendment if payment is still being requested. We cannot amend rejected claims sent by e-dental.

Allowance forms and bank mandates

All allowance forms and correspondence for Dental payments must be submitted by e-mail to:

Enter the allowance form number or correspondence matter in the subject field of the email. Responses to these enquiries will also be sent by email.