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Amend patient details

Published on 16 July 2021

We hold a master record for each dental patient registered in Scotland. This record has a unique identity number, which makes sure patient treatment histories are linked together.

Each month, a dental payment schedule report contains a section detailing the patients we’ve received a claim for. It shows the details we hold and those entered on the claim.

If our records are wrong, please provide the correct details using the dental 287 form.

How to submit amended patient details

You can email the updated dental 287 form to nss.psd-customer-admin@nhs.scot if you have an NHS email account.

If you don’t have an NHS email account, post the form to:

(D&O Operations department)
Practitioner Services
Gyle Square
1 South Gyle Crescent
Edinburgh
EH12 9EB

Why it's important to keep records correct

Incorrect details can lead to duplication or treatment being time-barred. This may result in incorrect payments and potential recovery of any overpayments.