Information for health professionals
The home oxygen service is provided under a national contract managed by Health Facilities Scotland. The current service provider is Dolby Vivisol.
For oxygen enquiries, contact Dolby Vivisol on 0800 833 531.
How to order oxygen (clinicians only)
If you are authorised to order home oxygen for patients you can do this through Vivimedical. This service is hosted by Dolby Vivisol.
I need help accessing Vivimedical
Access to Vivimedical is controlled by health board oxygen leads and medical directors. Some clinicians may need to have oxygen requests approved by a colleague before their request is actioned.
Contact your health board's Oxygen Lead if you need to be granted access or change your level of access.
Contact an Oxygen Lead
For local advice, contact the Oxygen Lead for your health board:
NHS Ayrshire and Arran – Philip Hodkinson email@example.com
NHS Borders – Emma Dodd firstname.lastname@example.org
NHS Dumfries and Galloway – Phyllis Murphie email@example.com
NHS Fife – Ian Fairbairn firstname.lastname@example.org
NHS Forth Valley – Douglas Morrison email@example.com
NHS Grampian – Margaret MacLeod firstname.lastname@example.org
NHS Greater Glasgow and Clyde
Respiratory – Ewan Ross email@example.com
Palliative Care – Jane Edgecombe firstname.lastname@example.org
Neurology – Alok Tyagi email@example.com
Paediatrics/Neonatology – Philip Davies firstname.lastname@example.org
NHS Highland – Lorna Murray email@example.com
NHS Lanarkshire – Soong Tan firstname.lastname@example.org
NHS Lothian – Gourab Choudhury email@example.com
NHS Orkney – Wendy Lycett firstname.lastname@example.org
NHS Shetland – Mary McFarlane email@example.com
NHS Tayside – Tom Fardon firstname.lastname@example.org
NHS Western Isles – Liam Callaghan email@example.com
Make a complaint
All home oxygen complaints should be directed to Dolby Vivisol.
If you have already reported an issue to Dolby Vivisol and they were unable to resolve it, you can escalate it to our Oxygen Therapy team. Email firstname.lastname@example.org or call 0131 275 6860.