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Home oxygen service

Published on 13 September 2023

Information for health professionals

The home oxygen service is provided under a national contract managed by Health Facilities Scotland. The current service provider is Dolby Vivisol.

For oxygen enquiries, contact Dolby Vivisol on 0800 833 531.

How to order oxygen (clinicians only)

If you are authorised to order home oxygen for patients you can do this through Vivimedical. This service is hosted by Dolby Vivisol.

Login to Vivimedical.

I need help accessing Vivimedical

Access to Vivimedical is controlled by health board oxygen leads and medical directors. Some clinicians may need to have oxygen requests approved by a colleague before their request is actioned.

Contact your health board's Oxygen Lead if you need to be granted access or change your level of access.

Contact an Oxygen Lead

For local advice, contact the Oxygen Lead for your health board:

NHS Ayrshire and Arran – Philip Hodkinson

NHS Borders – Emma Dodd

NHS Dumfries and Galloway – Yvonne Scott

NHS Fife – Ian Fairbairn

NHS Forth Valley – Douglas Morrison

NHS Grampian – Margaret MacLeod

NHS Greater Glasgow and Clyde

NHS Highland – Lorna Murray

NHS Lanarkshire – Michael McGovern

NHS Lothian – Gourab Choudhury

NHS Orkney – Wendy Lycett

NHS Shetland – Mary McFarlane

NHS Tayside – Tom Fardon

NHS Western Isles – Liam Callaghan

Make a complaint

All home oxygen complaints should be directed to Dolby Vivisol.

If you have already reported an issue to Dolby Vivisol and they were unable to resolve it, you can escalate it to our Oxygen Therapy team. Email or call 0131 275 6860.