Information for health professionals
The home oxygen service is provided under a national contract managed by Health Facilities Scotland. The current service provider is Dolby Vivisol.
For oxygen enquiries, contact Dolby Vivisol on 0800 833 531.
How to order oxygen (clinicians only)
If you are authorised to order home oxygen for patients you can do this through Vivimedical. This service is hosted by Dolby Vivisol.
I need help accessing Vivimedical
Access to Vivimedical is controlled by health board oxygen leads and medical directors. Some clinicians may need to have oxygen requests approved by a colleague before their request is actioned.
Contact your health board's Oxygen Lead if you need to be granted access or change your level of access.
Contact an Oxygen Lead
For local advice, contact the Oxygen Lead for your health board:
NHS Ayrshire and Arran – Philip Hodkinson firstname.lastname@example.org
NHS Borders – Emma Dodd email@example.com
NHS Dumfries and Galloway – Yvonne Scott firstname.lastname@example.org
NHS Fife – Ian Fairbairn email@example.com
NHS Forth Valley – Douglas Morrison firstname.lastname@example.org
NHS Grampian – Margaret MacLeod email@example.com
NHS Greater Glasgow and Clyde
Respiratory – Ewan Ross firstname.lastname@example.org
Palliative Care – Jane Edgecombe email@example.com
Neurology – Alok Tyagi firstname.lastname@example.org
Paediatrics/Neonatology – Philip Davies email@example.com
NHS Highland – Lorna Murray firstname.lastname@example.org
NHS Lanarkshire – Soong Tan email@example.com
NHS Lothian – Gourab Choudhury firstname.lastname@example.org
NHS Orkney – Wendy Lycett email@example.com
NHS Shetland – Mary McFarlane firstname.lastname@example.org
NHS Tayside – Tom Fardon email@example.com
NHS Western Isles – Liam Callaghan firstname.lastname@example.org
Make a complaint
All home oxygen complaints should be directed to Dolby Vivisol.
If you have already reported an issue to Dolby Vivisol and they were unable to resolve it, you can escalate it to our Oxygen Therapy team. Email email@example.com or call 0131 275 6860.