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NSS Annual Feedback and Complaints Report 2023-2024

This report summarises the service user feedback and complaints recorded by NHS National Services Scotland (NSS) from 01 April to 31 March 2024.

Revised 7 September 2021. During the production of the report for 2020, data quality issues were found in the 2019 report.

NHSScotland: Repeatable Rooms. Improving quality, value and sustainability through standardisation.

(Archived) Scottish Health Facilities Note 03-03: Mobile Communication Devices

Scottish Health Facilities Note 30 Parts A, B and C: HAI-SCRIBE manual, implementation, assessment, questionsets and checklists.

Scottish Health Technical Memorandum 08-03: Specialist services - Bedhead services.

The work of ARHAI Scotland (Antimicrobial Resistance and Healthcare Associated Infection) continues to be critical to our national COVID-19 response.

Scottish Health Technical Memorandum 02-01 Parts A and B: medical gas pipeline systems design, installation, validation, verification and operation.

The prevention and control of deliberate fire-raising in NHSScotland healthcare premises.