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NSS Annual Feedback and Complaints Report 2023-2024

This report summarises the service user feedback and complaints recorded by NHS National Services Scotland (NSS) from 01 April to 31 March 2024.

Find out about the national service that treats people with end-stage kidney failure in Scotland, who have little to no kidney function.

Endovascular repair and open surgery are treatments on offer through this nationally commissioned service. Find out more about it.

Providing therapeutic benefits to patients with severe pulmonary hypertension. Learn about the nationally commissioned care on offer.

Providing hematopoietic stem cell transplantation (HSCT) to children in Scotland. Find out about this nationally commissioned service.

Scottish Health Technical Memorandum 83 and Part 2: covers a range of general fire safety measures which apply throughout hospital premises.

Learn more about other ways to access a career or experience in NSS such as apprenticeships and volunteering.

Common activity spaces.

Find out how the Scottish Cancer Network develops and oversees improvements to existing Managed Clinical Networks.

Information, guidance and templates for Health Boards to scope and deliver BIM projects and digitisation of their estate.