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Home oxygen service

Published on 09 July 2020

Information for oxygen users

The home oxygen service in Scotland is provided by Dolby Vivisol.

If you have questions about your oxygen equipment, including replenishment enquiries, contact Dolby Vivisol on 0800 833 531.

Oxygen should only be used as directed. Speak to your healthcare professional if you have questions or concerns about how to use it.

Travelling with oxygen equipment

Within the UK

Travel within Scotland and the UK is covered by Dolby Vivisol's holiday service.

Oxygen can be supplied free of charge to holiday destinations or other temporary destinations.

How to access the holiday service

All requests for holiday oxygen supply within the UK should be submitted to Dolby Vivisol.

Email your request to shol.dv@nhs.net, or post it to:

Customer Services
Dolby Vivisol
North Suite
Lomond Court
Castle Business Park
Stirling
FK9 4TU

Note: You must provide at least three weeks' notice to access the holiday service.

Outside of the UK

Travel outside of the UK is not covered by the home oxygen service.

Find information on travelling abroad with oxygen at the following websites:

British Lung Foundation – Holidaying with oxygen

GOV.UK – Disability and travel abroad

Make a complaint

All home oxygen complaints should be directed to Dolby Vivisol.

If you have already reported an issue to Dolby Vivisol and they were unable to resolve it, you can escalate it to our Oxygen Therapy team. Email oxycon@nhs.net or call 0131 275 6860.

More information

British Lung Foundation – lunguk.org

Chest, Heart & Stroke Scotland – chss.org.uk

Bliss – bliss.org.uk

Smoking Cessation – www.smokefree.nhs.uk

Cystic Fibrosis Trust – cftrust.org.uk

Pulmonary Hypertension Association – phassociation.uk.com

OUCH (UK) – Organisation for the Understanding of Cluster Headache – ouchuk.org