Information for oxygen users

The home oxygen service in Scotland is provided by Vivisol.

If you have questions about your oxygen equipment, including replenishment enquiries, contact Vivisol on 0800 833 531.

Oxygen should only be used as directed. Speak to your healthcare professional if you have questions or concerns about how to use it.

Travelling with oxygen equipment

Within the UK

Travel within Scotland and the UK is covered by Vivisol's holiday service.

Oxygen can be supplied free of charge to holiday destinations or other temporary destinations.

How to access the holiday service

All requests for holiday oxygen supply within the UK should be submitted to Vivisol.

Email your request to shol.dv@nhs.net, or post it to:

Note: You must provide at least three weeks' notice to access the holiday service.

Outside of the UK

Travel outside of the UK is not covered by the home oxygen service.

Find information on travelling abroad with oxygen at the following websites:

Asthma + Lung UK

GOV.UK – Disability and travel abroad

Make a complaint

All home oxygen complaints should be directed to Vivisol.

If you have already reported an issue to Dolby Vivisol and they were unable to resolve it, you can escalate it to our Oxygen Therapy team. Email nss.oxycon@nhs.scot or call 0131 275 6860.

More information

• Chest, Heart & Stroke Scotland – chss.org.uk
• Bliss – bliss.org.uk
• Smoking Cessation – https://www.nhs.uk/better-health/quit-smoking/
• Cystic Fibrosis Trust – cysticfibrosis.org.uk
• Pulmonary Hypertension Association – phauk.org
• OUCH (UK) – Organisation for the Understanding of Cluster Headache – ouchuk.org

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