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NSS Annual Feedback and Complaints Report 2024-2025
This report summarises the service user feedback and complaints recorded by NHS National Services Scotland (NSS) from 01 April 2024 to 31 March 2025
Withdraw a patient
Details on how to withdraw a patient's registration.
Find out how dental quality is monitored
How the Scottish Dental Reference Service (SDRS) monitors dental quality.
Transparency and disclosure
We are committed to transparency and have a duty to publish our corporate policies and reports.
Introduction to IRIC - Short video
IRIC 5-minute presentation
Summary of Incident and Findings of the NHS Greater Glasgow and Clyde: Queen Elizabeth University Hospital/Royal Hospital for Children water contamination incident and recommendations for NHSScotland
Report on water contamination incident QEUH/RHC 2016-2018
Further reading
IRIC Further reading
Clostridioides difficile infection
Find guidance about Clostridioides difficile infection (CDI)
TURAS e-learning module
TURAS e-learning module
Incident and alerts Safety Officer Network
Incident and alerts Safety Officer Network