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NSS Annual Feedback and Complaints Report 2023-2024

This report summarises the service user feedback and complaints recorded by NHS National Services Scotland (NSS) from 01 April to 31 March 2024.

These Standing Financial Instructions (SFIs) detail the financial responsibilities adopted by NHS National Services Scotland

NSS Chief Executive Mary Morgan today welcomed the publication of the Audit Scotland report into PPE during the COVID-19 pandemic.

We commission over 85 specialist services on behalf of Scotland’s health boards and the Scottish Government. Find out more about the process.

Find out more about how we investigate the presence of alloantibodies against HLA class I and HPA and download our request and follow up forms.

Access a list of diagnostic networks in Scotland, which bring professionals together to improve diagnostic services across a range of disciplines.

Providing legal support with property acquisitions, including drafting, negotiating and concluding all necessary legal documentation.

Find out about resources and events that support better blood transfusion in Scotland.

Find out what you need to do when requesting tests from our H&I laboratory in Edinburgh and download our request form.

Both clinical and non-clinical claims are covered by CNORIS. Find out more.