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NSS Annual Feedback and Complaints Report 2023-2024

This report summarises the service user feedback and complaints recorded by NHS National Services Scotland (NSS) from 01 April to 31 March 2024.

A letter to NSS Chair Keith Redpath from the Minister for Mental Wellbeing and Social Care, Kevin Stewart.

Medicines: Care and Review (MCR) allows patients with long-term conditions to access a community pharmacy of their choice for pharmaceutical care.

Information request and response for FOI Reference: FOI – 2023-000474

Management (including decontamination) of dental unit waterlines (DUWLs) for the prevention of HAI

Review and summary of evidence for the impact of room design on length of stay

A letter to NSS Chair Keith Redpath from the Minister for Public Health and Women’s Health, Jenni Minto.

Systems used for reviewing evidence and making recommendations

Find out about the Technical Healthcare Scientist Team and get access to NHS Scotland Assure literature reviews.

Access details and guidance on the Pharmacy Care Record and how to gain access.