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How we handle reports

Information on how we process incident reports.

If a patient's identity and medical record requires careful management, we can provide support. Get in touch with us in these instances.

Find guidance on changing patient details.

Find guidance on registering new patients.

eOphthalmic allows opticians in Scotland to submit claims to us electronically.

We'll cover the costs of treatment or care for patients with some very rare conditions from pooled funds.

An explanation of the calculations and adjustment types used in the eSchedule.

Follow this guide for suppliers on how to list a product at the National Distribution Centre. Find out how to get started.

Find out how we verify payments made to ophthalmic practitioners in Scotland. Checks take place over four levels.

Get in touch with us if you need to provide evidence to support your exemption claim.