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Frequently Asked Questions (FAQ)
Frequently asked questions relating to CGS
Submission timelines
All members should submit their claims within two months of them becoming valid. Learn more about reimbursement timelines.
Information for health professionals
Information for health professionals who provide support to oxygen users.
Fraud awareness on-demand training
On-demand training materials from Counter Fraud Services live events.
Prior approval timescales
Timescales for processing Prior Approval requests
How to remove patients
Find guidance on removing patients from your list.
Access online reporting
Access information to help get the maximum benefit from online reporting.
Get help with payment queries for delivered goods
Contact us with payment queries and find out when supplier payments are processed for delivered products.
Customer Administration
Customer Admin
Customer Administration Team
Customer Administration Team Profile